Terms & Conditions

Origin Wellbeing

1. Introduction

 

These Terms & Conditions govern the professional relationship between Origin Wellbeing (“the Therapist”) and the client (“the Client”). By booking, paying for, or attending hypnotherapy sessions, the Client confirms that they have read, understood, and agreed to these Terms & Conditions.

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Origin Wellbeing provides Solution Focused Clinical Hypnotherapy & Psychotherapy, aimed at supporting issues such as anxiety, stress, low mood, confidence, phobias, habits, sleep difficulties, and stress‐related physical symptoms (e.g. IBS).

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2. Nature of Hypnotherapy

 

Hypnotherapy is a collaborative process. Results vary from person to person and depend on multiple factors, including commitment and engagement from the client and individual circumstances. No guarantees can be made regarding outcomes.

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Hypnotherapy is not a substitute for medical care, diagnosis, or treatment. The Therapist does not provide medical advice.

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3. Client Suitability

 

Hypnotherapy may not be suitable for everyone. Clients must disclose all relevant medical, psychological, and health information prior to and during therapy.

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Origin Wellbeing does not work with clients experiencing: 
 


• Psychosis or schizophrenia 


• Active suicidal ideation 


• Severe or unmanaged mental health conditions

 Unless appropriate medical supervision and consent are in place.

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The Therapist reserves the right to decline, pause, or terminate sessions if hypnotherapy is deemed unsuitable or outside the scope of practice, and may recommend alternative or additional support.

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4. Confidentiality & Safeguarding

 

All information shared during sessions is treated as confidential in accordance with professional and legal obligations.

Confidentiality may be broken if the Therapist believes there is: 
 


• A risk of serious harm to the Client or others 


• A safeguarding concern 


• A legal requirement to disclose information

 

In such cases, appropriate services or healthcare professionals (including the Client’s GP) may be contacted if deemed necessary for safety.

 

5. Consent & Responsibility

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By engaging in hypnotherapy, the Client confirms that: 
 


• Participation is voluntary 


• They take responsibility for their own wellbeing and progress 


• They may stop sessions at any time 


• They will provide accurate and honest information

 

6. Appointments & Attendance

 

Clients agree to attend sessions promptly at the scheduled time.

For online sessions, the Client is responsible for: 
 


• A private, safe environment

• A stable internet connection

• Suitable technology

 

If technical issues occur, the session may be shortened or rescheduled at the Therapist’s discretion.

 

7. Cancellations & Missed Appointments

 

A minimum of 48 hours’ notice is required to cancel or reschedule an appointment.
 


As sessions are reserved specifically for you and cannot always be filled at short notice, cancellations within 48 hours will result in the full session fee being charged or the session being deducted from a pre-paid block. 


 

This policy helps prevent the therapist from being left out of pocket and supports the sustainability of the practice.

Cancellations within 48 hours, missed appointments or late arrivals will result in: 
 


• The full session fee being charged


• The session being deducted from a pre‐paid block

This is at the discretion of Origin Wellbeing.

 

8. Fees & Payments

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Full Payment is required at the time of booking via a secure payment link or bank transfer.

For in-person sessions, cash payments are accepted and will be collected on the day of the appointment. 

Appointments are not confirmed until payment is received.

For session bundles, full payment is required at the time of booking the first session.

All fees are non‐refundable.

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9. Boundaries & Conduct

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Origin Wellbeing reserves the right to terminate or refuse sessions if: 
 


• The Client attends under the influence of alcohol or drugs

• Behaviour is inappropriate, abusive or unsafe

 

Hypnotherapy is not a crisis or emergency service. 
 


In emergencies, Clients should contact their GP, NHS services or emergency services (999).

 

10. Data Protection & Privacy

 

Client data and session notes are stored securely in line with the UK GDPR and the Privacy Policy of Origin Wellbeing.

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Clients confirm that they have received and read the Privacy / GDPR Policy and understand how their data is stored, used, and retained.

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11. Changes to Terms

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These Terms & Conditions may be updated from time to time. 
Current clients will be notified of any significant changes.

 

12. Acceptance of Terms

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Payment for sessions and/or attendance at appointments constitutes acceptance of these Terms & Conditions.

Origin Wellbeing

NN15 & Online

Email: michael@originwellbeing.co.uk